Shipping policy

Dekor Butik Shipping & Delivery Policy

Last updated: August 2026

At Dekor Butik, we carefully prepare and package every order before it is shipped. The following Shipping & Delivery Policy explains how shipping charges, delivery times, delays, and shipping-related issues are handled.

Processing Time

All orders are processed within 2-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.

If we are experiencing a high volume of orders, processing may be delayed by a few days. We appreciate your patience during busy periods.

Shipping Charges

Shipping and freight charges are calculated and displayed at checkout before you complete your purchase. Customers are responsible for the shipping charges shown at checkout unless otherwise stated by Dekor Butik.

Shipping and freight charges are generally non-refundable, except where a refund is required by applicable law or expressly approved by Dekor Butik.

Delivery Times

Estimated delivery times are provided for convenience and are not guaranteed unless Dekor Butik has expressly agreed to a guaranteed delivery date.

Delivery may occasionally take longer than estimated because of circumstances outside our reasonable control, including:

  • Carrier delays or service interruptions
  • Severe weather
  • Customs processing or border delays
  • Transportation disruptions
  • Incorrect or incomplete delivery information
  • Other circumstances beyond Dekor Butik's reasonable control

If a shipment is delayed, please contact us and we will assist you in communicating with the shipping provider and, where appropriate, submitting a claim.

Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number. Please allow up to 24–48 hours for tracking information to update.

Carrier Delays

Once an order has been shipped and transferred to the third-party carrier, delivery is subject to the carrier's service and operating conditions.

Dekor Butik is not responsible for delays caused by a third-party shipping provider, customs authorities, weather, or other circumstances beyond our reasonable control.

We will, however, make reasonable efforts to assist customers in tracking delayed shipments and submitting claims to the shipping provider when appropriate.

Lost Shipments

If tracking indicates that a package has been lost or a package has not arrived within a reasonable period, please contact Dekor Butik as soon as possible.

We will investigate the shipment and, where appropriate, submit a claim to the shipping provider.

Any resolution for a lost shipment will be handled in accordance with the carrier's claim process and applicable law. 

Damaged Shipments

Customers should inspect packages as soon as they are received.

If an item arrives damaged, please contact Dekor Butik promptly @ orders@dekorbutik.ca and provide photographs of:

  • The damaged item
  • The shipping box and packaging
  • The shipping label
  • Any visible damage to the package

We will work with the customer and the shipping provider to investigate the damage and, where appropriate, submit a claim.

The resolution of a shipping-damage claim may depend on the circumstances of the shipment, the carrier's claim process, and applicable law.

Shipping and freight charges are generally non-refundable, except where a refund is required by applicable law or expressly approved by Dekor Butik.

Customer Responsibility

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply to resend the order.

Customs, Duties and Import Charges

For orders shipped outside Canada, the customer may be responsible for applicable customs duties, taxes, brokerage fees, or other import charges unless otherwise stated at checkout.

These charges may be imposed by the destination country and are outside Dekor Butik's control.

Refunds and Consumer Rights

Shipping and freight charges are generally non-refundable unless otherwise stated or required by applicable law.

Nothing in this Shipping & Delivery Policy is intended to limit, exclude, or waive any rights or remedies that a customer may have under applicable federal, provincial, or territorial law.

If any provision of this policy conflicts with a mandatory requirement of applicable law, the applicable law will prevail.

Contact Us

If you have a question about your shipment, a delivery delay, a damaged package, or a package that appears to be lost, please contact Dekor Butik @ orders@dekorbutik.ca as soon as possible with your order number and shipping information.

Dekor Butik will make reasonable efforts to assist customers with shipping-related issues and carrier claims.