Refund policy

Return & Refund Policy

At Dekor Butik, we want you to be happy with your purchase. If you are not completely satisfied with an eligible item, you may request a return within 7 days of delivery, subject to the conditions outlined below.

Return Eligibility

To be eligible for a return:

Your return request must be submitted within 7 days of the date your order was delivered.
The item must be unused, unworn, and in the same condition in which you received it.
The item must have all original tags attached, where applicable.
The item must be returned in its original packaging, where applicable.
You must provide your receipt, order number, or other valid proof of purchase.
The return must be approved by Dekor Butik before the item is shipped back.

Items that do not meet these requirements may be refused or may not qualify for a refund.

How to Request a Return

To request a return, please contact us at orders@dekorbutik.ca within 7 days of receiving your order.

Please include your order number, the item(s) you wish to return, and the reason for the return.

Do not send an item back before your return has been approved. Unauthorized returns may not be accepted.

If your return is approved, we will provide you with instructions for returning the item.

Return Address

Provided upon approved return

Return Shipping Costs

Customers are responsible for all return shipping costs. Dekor Butik does not provide prepaid return shipping labels for customer-requested returns.

We recommend using a trackable shipping service and retaining your shipping receipt until your return has been received and processed. Dekor Butik is not responsible for returns that are lost or damaged while being shipped back to us.

Original shipping and freight charges are generally non-refundable, except where otherwise required by applicable law.

Sale Items — Final Sale

All sale, clearance, discounted, and promotional items are final sale and are not eligible for return or exchange.

Before purchasing a sale item, please ensure that you have selected the correct size, colour, style, and quantity.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly upon delivery.

If you receive an item that is damaged, defective, or different from the item you ordered, please contact us at orders@dekorbutik.ca as soon as possible.

Please provide:

Your order number
A description of the issue
Photos of the item
Photos of the original packaging and shipping box, where applicable

We will review the issue and determine the appropriate resolution.

Nothing in this policy limits any rights or remedies that may apply under applicable consumer-protection legislation.

Non-Returnable Items

Certain products may not be eligible for return, including:

Sale, clearance, discounted, or promotional items
Gift cards
Custom-made, personalized, or special-order products
Perishable goods
Personal-care or hygiene products where applicable
Products that cannot be returned for health, safety, or hygiene reasons once opened or used
Any other items specifically identified as non-returnable at the time of purchase

If you are unsure whether an item is eligible for return, please contact us before making your purchase.

Exchanges

We do not offer direct exchanges.

If you would like a different item, colour, size, or style, you may request a return for the original eligible item within the 7-day return period and place a new order separately.

All returns remain subject to the eligibility requirements in this policy.

Refunds

Once your returned item has been received and inspected, we will notify you whether your return has been approved or declined.

If your return is approved, the purchase price of the eligible returned item will be refunded to your original payment method.

Original shipping and freight charges are non-refundable.

The customer is responsible for return shipping costs unless the return relates to an item that Dekor Butik confirms was defective, damaged, or incorrectly supplied.

Refunds are normally processed within 10 business days after the return has been inspected and approved. Your bank or credit-card provider may require additional time to post the refund to your account.

If you have not received your approved refund after 15 business days, please contact us at orders@dekorbutik.ca.

Statutory Consumer Rights

This Return & Refund Policy is intended to explain Dekor Butik's voluntary return policy and does not exclude, restrict, or waive any rights or remedies that a customer may have under applicable Canadian or Alberta law.

Where applicable law provides a customer with a right to cancel a transaction, obtain a refund, or receive another remedy, that legal right will apply notwithstanding this policy.

For online purchases subject to Alberta's Internet Sales Contract Regulation, Dekor Butik will comply with all applicable disclosure and cancellation requirements.